This link will take you to a video that will walk you through how to best replace the battery in your smoke detector. It will also show you how to reset the detector after replacing the battery to ensure it is back working properly.

Please relight your pilot light according to the instructions on your water heater or call PGE at 1-800-743-5000. They are very prompt in coming out and will relight your pilot light for free. You may also reach out to your resident manager for assistance. If it will not stay lit or there is an ongoing issue, please contact our office to address.

If your thermostat isn’t working, the first step will be to replace the batteries and see if that solves the issue. In order to do so, please gently remove your thermostat from the wall and replace 2 batteries in the back and try again. The battery size differs by complex. Note that tenants at Sunset Terrace Apartments may need a small Phillips head screwdriver (eyeglass style) to remove the cover.

The first step to try when you have an outlet plug not working is to reset the GFI. Watch how best to do this in the video below.

If you have a water leak at a sink or toilet, it would be helpful to have you turn off the water first. Then you can call maintenance and we can address the issue. Below are two links, one if you need to turn off water at the sink and one if you need to turn off water at the toilet.
Sink:

Toilet:

The first step to try and get your garbage disposal working again is to reset the overload protector. It is located under the sink on the bottom of the garbage disposal. It can either be on the direct bottom of the disposal or on the side toward the bottom facing the floor. It is usually a red square button. If the overload protector is tripped, you will see the red bottom dropped down about a quarter inch (5mm). Gently press the red button. The image here can help demonstrate.

Please keep your fridge and freezer clear of clutter to help avoid cooling problems or water leaking internally. This also helps avoid ice build up in the freezer.

Please use either your paper move-in inspection form or the digital inspection tool to report any issues within your apartment, whether functional or cosmetic. Be sure to include photos, as they serve as important documentation to protect you from potential charges at move-out.

Our team will review your inspection once submitted and will reach out if any items require follow-up.

If you are experiencing a lack of heat, water/hot water, or have an active leak, please contact our office immediately so we can address the issue promptly.

Please use this link https://kramer.twa.rentmanager.com/ to submit all maintenance requests via the tenant portal. Simply select “Add Service Issue” from the top menu and in the description box, provide as much detail as possible about the issue. If applicable, include photos to help us better understand the problem.

We offer two available time slots for maintenance appointments:
8:30 AM – 12:30 PM
12:00 PM – 4:00 PM

Please indicate your preferred time slot and list any days within the next week that work for you.
Important: Be sure to let us know if we have permission to enter the unit in your absence.

Kindly note that certain service or repair requests may result in charges billed to your account. If this occurs, a minimum charge of one hour of labor plus the cost of materials will apply.

If your request is urgent or you have questions, please contact our office directly at 707-444-2919.

A maintenance emergency is any issue that poses significant and immediate harm to the property or unit. This includes, but is not limited to, major water leaks, the smell of gas, or a refrigerator malfunction.

If you are experiencing a maintenance emergency, please call our office at 707-444-2919. If after office hours, follow the prompts to reach our on-call technician.

Important: If the issue is determined to be caused by the tenant, an Emergency Call-Out Fee will apply.

For high-priority concerns, we typically respond within 24-72 hours. Non-urgent issues will be addressed during normal office hours and technicians will advise tenants of this if calling after hours.

As a general rule, tenants are financially responsible for maintenance issues caused by their actions. The most common charges include:

• Unclogging drains and toilets
• Replacing damaged blinds, lightbulbs, smoke detector batteries, or missing smoke detectors
• Locking yourself out of your apartment and needing our technician to unlock it for you
• Cancelling your maintenance appointment within 24 hours of the appointment or not showing up if you asked to be present

For commercial bill-back procedures, please refer to your lease agreement.

Additionally, tenants are responsible for maintenance related to special requests for personal needs, such as installing shower bars or screen doors. If you require these modifications, please contact the office to discuss the process.

When maintenance costs are billed back to tenants, charges include both parts and labor. Labor is billed at our standard rate with a minimum charge of one hour. For current labor rates, please contact our office.

We strive to inform tenants of potential bill-back charges before performing work. However, in many cases, the final determination can only be made once the issue has been assessed or resolved.

We perform annual inspections of all our residential properties. If you have lived in your unit for a year or more, you will get an email notice that we intend to enter and perform an inspection.
Some things we are looking at are:

• Smoke & Co2 detectors are intact with working batteries
• Ensuring there are no plumbing leaks
• Servicing your heater and water heater
• Checking your tub overflow valve to confirm it is functioning as that can cause leak concerns as well

You may be charged for work performed during a safety inspection in the following situations:

• If anything is blocking our access to your heater or water heater
Important: Items are NOT to be stored in water heater closet per lease agreement. This can potentially be dangerous
• If any smoke or Co2 detector is down or missing
• If any smoke or Co2 detector needs new batteries

Please contact our office if you would like to reschedule your safety inspection for another day.

We hold our properties to a high standard to ensure that each resident moves into a clean, well-maintained living space. To uphold this standard, we restore each unit to its original condition upon move-out. As a result, the following charges may be deducted from your security deposit, if applicable:

• Pet-related odors: An ozone treatment may be applied to address lingering pet smells.
• Stove drip pans: These are often replaced due to baked-on residue or staining, as replacement is typically more cost-effective than cleaning.
• Sink strainers: Frequently replaced due to staining from food and water, as cleaning is not always sufficient.
• Paint/touch-up: If your tenancy was less than two years, there may be charges for paint or touch-up work.
• Drywall repairs: This includes patching nail or pin holes and any other wall damage.
• Tenant-caused damage: Any damage caused by you or your guests will be assessed and repaired as needed.
• Cleaning and carpet cleaning: These services are performed by licensed third-party vendors to ensure professional results.

We appreciate your care of the unit during your tenancy and encourage open communication if you have questions about potential charges.

Please find the link to the PDF that shares all cleaning expectations upon move out.